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Your account data — from the moment you register through every GoPay or ShopeePay transaction — is handled under the terms set out on this page. We keep this policy straightforward so you know exactly what we collect, why we collect it, and the steps you can take to review or correct your records at any time.
When you open an account on dewatpgel, we collect the information required to run your account: your registration details, login credentials, and the transaction records tied to your wallet activity — including deposits made through GoPay and ShopeePay. We collect device identifiers and session data to keep your account secure across sessions and to let you switch between mobile and desktop without losing your place in the lobby. We do not sell your personal data to third parties. Data shared with payment processors such as GoPay and ShopeePay is limited strictly to what those services need to confirm and complete a transaction. Any data we retain is kept only for as long as is necessary to operate your account, meet applicable legal obligations in regions where the service is available, or resolve a support request you have raised. Access to your data inside dewatpgel is role-restricted: only the account management and support functions that need your records to serve you can reach them. We apply encryption to data at rest and in transit. If you have questions about a specific data point we hold — for example, a transaction record linked to a ShopeePay deposit — you can raise that directly through our support channel and we will locate and confirm the record for you.
Transaction references for GoPay deposits are retained as part of your account wallet history.
ShopeePay payment records are logged against your account for dispute resolution and balance verification.
Device and session identifiers help us keep your account active across mobile and desktop without requiring repeated logins.
Correspondence with our support team is retained for the duration of the open request and for a reasonable period after resolution.
This policy covers the data dewatpgel processes directly. It does not extend to the practices of third-party services you connect to through your account — understanding the boundaries helps you know where to direct questions.
All data collected when you register, log in, update your profile, or verify your identity falls within this policy. This includes the email address, phone number, and any account-security details you provide.
Records of deposits and withdrawals processed through your dewatpgel account wallet — including those using GoPay or ShopeePay — are covered here. We hold the transaction reference; the payment provider holds its own separate record.
Cookies and local storage used on dewatpgel to maintain your session, remember your lobby preferences, and measure site performance are within scope. You can manage cookie preferences through your browser settings.
Once you leave dewatpgel — whether to complete a GoPay transfer, visit a linked page, or contact an external support tool — that service's own privacy terms apply. We do not govern what those services collect.
You have practical choices over the data dewatpgel holds. You can review the information on file for your account at any time by logging in and opening your account settings — your registered contact details and wallet history are visible there without contacting support. If something looks incorrect — a name spelled wrong, an outdated phone number, or a transaction record you do not recognise — you can raise a correction request directly through our support channel and we will investigate within a reasonable timeframe. If you want a summary of the personal data associated with your account, contact support with your account ID and the specific data category you are asking about. We will confirm what we hold and, where applicable law in your eligible region permits, provide a copy. Availability of these rights depends on local law and the region in which you access the service.
Log in to your account and open the account settings page. Your registered details, linked wallet references, and transaction history are displayed there without needing to contact support first.
If your registered name, contact number, or email address needs updating, submit a correction request through the support channel with your account ID. We will verify and apply the change.
For any question about what data we hold — for example, a specific GoPay deposit reference or a session record — contact support with the date and account ID. We will locate the record and respond.
If you want your account closed and your data handled in line with our retention policy, contact support directly. We will confirm the steps required and the timeline for processing, subject to applicable law in your eligible region.
Privacy questions and data requests go directly to our support team. Give us your account ID and the specific question so we can locate the right record and respond clearly.
Open the chat widget from any page on dewatpgel to reach the support team directly. For data requests, have your account ID ready so we can pull up the correct record without delay.
Send your privacy question or data request to our support address, which is shown in the Contact section of your account dashboard after login. Include your account ID and the specific data category you are asking about.
The current state of your account data — registered details, wallet history, and active session info — is shown in your account dashboard after login. Start there before contacting support to check what we already display.
Security and retention practices at dewatpgel are built around keeping your account data accurate, accessible to you, and visible only to the functions that need it. Here is how we approach each area.
Data moving between your device and dewatpgel — including login credentials and wallet transaction requests — travels over an encrypted connection. Data stored on our systems, including your account records and GoPay or ShopeePay transaction references, is also encrypted at rest.
We use session cookies to keep you logged in as you move through the lobby and your account pages. Preference cookies remember settings you have chosen. You can clear or block cookies through your browser; doing so may require you to log in again on your next visit.
Account and transaction data is retained for as long as your account is active and for the period required by applicable law in eligible regions after closure. Support correspondence is retained until a request is resolved and for a reasonable period after. When retention is no longer required, we delete or anonymise the data.
All data correction, access, and deletion requests go to our support team via live chat or the email address in your account dashboard. We do not process privacy requests made through social media or third-party channels — use the verified support paths shown here.
These are the questions our account holders ask most often about how their data is handled. If your question is not here, reach out through live chat or the support email shown in your account dashboard.
We collect the details you provide at registration — email address, phone number, and any identity verification information — along with device and session data generated when you use the platform. Transaction references from GoPay or ShopeePay deposits are also recorded against your account wallet.
Transaction data is shared only with the payment processor needed to complete the transfer — GoPay or ShopeePay, as applicable. We provide only the reference information those services require to confirm the deposit. We do not share your payment data with any other third party for marketing or commercial purposes.
Log in to your account and open the account settings page — your registered contact details and wallet transaction history are shown there. For a broader summary of records we hold, contact support through live chat or the email address displayed in your account dashboard, and include your account ID.
Yes. Submit a correction or deletion request through the support channel with your account ID and the specific detail you want changed or removed. We will verify your request and respond within a reasonable timeframe. Deletion requests are processed in line with applicable law in your eligible region.
We use session cookies to keep you logged in across pages and preference cookies to remember your settings. You can manage or block cookies through your browser settings. Blocking session cookies will require you to log in again on each visit; other platform features may also behave differently.
This policy applies to accounts accessing dewatpgel where the service is available. Availability and the specific data rights you can exercise depend on local law and your eligible region within Indonesia. If you have a question about your rights in your area, contact our support team directly.